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Jumping on Board: Arthur’s Story Joining CFPS as Head of Support

Delving into the realm of customer support, we sit down with Arthur Golitsyn, Head of Support at CFPS to gain insights into his career choice and journey at CFPS. From his initial motivations to unexpected surprises along the way, this interview offers a glimpse into the world of our customer service and our team.

Why pursue a career in customer support?

For me, customer service isn’t just a career choice; it’s a personal value deeply ingrained in my daily life. Whether it’s a visit to my favourite restaurant or shopping for clothes, quality customer service makes a significant difference. I’m driven by the opportunity to ensure people receive top-notch service, and my role allows me to fulfil this value to the fullest.

Joining CFPS

I stumbled upon the vacancy at CFPS, and what caught my attention was the chance to contribute to a new product, especially in the dynamic field of fintech. Being an immigrant myself, I understand the importance of seamless access to banking services in a new country.

First impressions at CFPS

The sheer scale of the project and the meticulous planning approach by our leadership left a lasting impression on me during my initial weeks. It’s the first time I’ve seen planning done with such precision, and I’m confident it will yield positive results.

Meeting expectations at CFPS

Working at CFPS definitely met my expectations, but there were surprises along the way, which is what makes this job exciting. Encountering new challenges fuels my motivation and keeps me engaged in the project’s growth.

Favourite aspect of being part of CFPS team

What I love most about being part of the CFPS team is the sense of involvement among all employees in shaping the company’s development. There’s a camaraderie among like-minded individuals, where we can discuss both the big picture and the minutiae with equal enthusiasm. Everyone understands our collective purpose and the goals we strive to achieve.

What sets CFPS customer support apart from our competitors?

At CFPS, our approach to customer support sets us apart from our competitors in several ways. Firstly, we prioritise proactive communication with our customers, anticipating their needs and addressing potential issues before they arise. This helps in building trust and fostering long-term relationships with our clients.

Secondly, we understand the importance of personalisation in customer support. Our team goes the extra mile to tailor solutions to each customer’s unique requirements, ensuring that they feel valued and heard throughout their interaction with us.

Moreover, CFPS is committed to continuous improvement and innovation in customer support. We leverage cutting-edge technology and analytics to streamline processes, resolve issues more efficiently, and provide a seamless experience for our customers.

How do we plan to elevate our customer experience at CFPS?

Enhancing the customer experience is a top priority for CFPS, and we have several initiatives in the pipeline to achieve this goal. Firstly, we’re investing in further training and development for our support team, equipping them with the skills and knowledge necessary to deliver exceptional service consistently.

Additionally, we’re exploring the integration of AI and machine learning technologies into our customer support processes. These technologies will enable us to automate routine tasks, provide instant responses to common queries, and free up our support agents to focus on more complex issues that require human intervention.

Furthermore, we’re expanding our omnichannel support capabilities to ensure that customers can reach us through their preferred communication channels, whether it’s phone, email, chat, or social media. This omnichannel approach will provide greater flexibility and convenience for our customers, enhancing their overall experience with CFPS.

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Posted on February 6, 2024