Adding funds
The time it takes to transfer funds to your CFPS account will depend on your region.
You can use the following time frames as a reference:
When transferring funds, it's important to keep in mind that your sending bank may not be open on holidays and weekends, therefore the waiting time may increase. Delivery times may also be affected by incorrectly entered details and various verifications conducted by receiving banks.
The vast majority of transfers reach the recipient within the estimated time period. However, there are situations where transfers take longer.
If the transfer did not reach your personal CFPS account, please follow the steps below.
Step 1: Identify if there were indeed any delays.
Transfers to IBAN in the Single Euro Payments Area (SEPA) are completed within a few minutes (if the bank is connected to the system) or 2 business days. International SWIFT transfers reach the recipient within 3 to 5 business days.
If the transfer time is not over, please wait. Keep in mind that some banks do not process transactions on weekends and holidays.
If the transaction deadline is exceeded, please go to the next step.
Step 2: Check your account activity.
If you did not make the transfer, the same procedure should be followed by the sender.
Please note that the transfer can only be traced if the transaction delivery has been delayed.
You can transfer funds between accounts or cards in CFPS at any time. To do this, follow the steps below:
Step 1: Login to your personal account;
Step 2: Go to Payments section;
Step 3: Click on the Between accounts tab;
Step 4: Select the sender account and the recipient account;
Step 5: Enter the required amount and click on "Send".
If you have any questions, please contact CFPS Customer Service. Our team will be happy to help you.
Send funds
To answer this question, it is important to understand the card payment process. For your convenience, we divide it into two parts:
When you make a purchase, we debit money from your account and put it on hold for the merchant. Thus the transaction is pending.
After a few days, the merchant debits the money and completes the payment.
If the merchant does not debit the money within a certain time, we return the money to your account. You can check your transaction status whenever it is convenient for you in the Transaction History section.
The merchant can also cancel the payment before the deadline. Unfortunately, we are not authorized to carry out the same procedure. If the card payment is still pending after the date indicated in the application, please contact CFPS customer service, and we will help you!
My accounts
If you do decide to close your account, please go to the Profile section, click on the Close Account tab and enter your password. After that, the system will prompt you to contact the customer service that will process your request.
Please remember that subsequent account recovery (if necessary) may take some time.
Please note that after your account is deleted, CFPS will store information in accordance with current GDPR requirements.
If you have any problems closing your CFPS account, please contact us.
You can block your CFPS card whenever it is convenient for you. Please follow the instructions below:
Step 1: Login to your personal account;
Step 2: Go to the Payments section and select the card you want to block;
Step 3: Go to the Block Card section;
Step 4: Click on the Password tab and enter your password.
Once these steps are completed, your card will be blocked. If you have any questions, please contact CFPS Customer Service. Our team will be happy to help you
Profile & Plan
To change your personal information, please follow the instructions below:
Step 1: Login to your account;
Step 2: Go to the FAQ tab;
Step 3: Click on the Support icon and tell our specialist that you would like to change your personal information.
If you have forgotten your password to access the CFPS app, you can easily reset it. Just click on "Forgot your password?" on the login screen and follow the simple steps to reset your password.
If you have any difficulties, please contact CFPS Customer Service. Our team will be happy to help you.
Why is my account blocked?
What should I do to prevent my account from being blocked again?
Why did you ask me for additional payer/beneficiary information?
What if I no longer want to receive messages from CFPS?
What data does CFPS store and process
Who should I contact if my account has been hacked?
Can I ask CFPS to delete all my data?
Why do I need to verify the source of funds?
What document will you need to complete my verification?
Can I close my account without verification of the source of funds?
We understand how frustrating it can be to find your account blocked. The CFPS team shares your concern about this, and we are doing our best to restore your account as quickly as possible. Unfortunately, we cannot tell you an exact application response time. It all depends on the details of each profile. For more information, please contact CFPS Customer Service. Our team will be happy to help you.
Your account may be blocked due to certain factors, the details of which we cannot disclose. If your account has been restricted, we will do our best to complete all checks as quickly as possible and restore your access.
If you have any questions, please contact CFPS Customer Service. Our team will be happy to help you.
Sometimes we have to conduct additional checks on funds that pass through our organization.
Once our system detects a suspicious transaction, we have the right to request additional documentation or information from the user to complete the payment. For example, we may need a fund transfer confirmation letter. You can request the sending bank to provide you with this file in pdf format. The document should contain the following information:
If you have any questions, please contact CFPS Customer Service. Our team will be happy to help you.
You can always customize push notifications to suit your interests and requests. If you no longer wish to receive notifications from CFPS, please contact Customer Service.
To verify you as a user, we will need:
We use this personal information to verify your identity, protect you against fraud, and personalize our services. If you want to learn more about your personal information that we store as part of our services, please contact CFPS Customer Service.
If you notice a suspicious transaction, please contact CFPS Customer Service immediately. We will do our best to return the money back to your account and block the transfer.
If you receive a suspicious SMS or email on our behalf, please do not reply to it and contact CFPS Customer Service immediately.
CFPS is required to store your transaction data within the time period established by law. The requirements for the collection, processing and storage of information do not allow us to delete your personal information before the aforementioned deadline. However, we state with complete certainty that all your personal information will be kept secure and under strict control.
Thank you for your understanding.
Regulators strictly control the financial technology industry to prevent possible crimes. To prevent the spread of fraudulent schemes in CFPS, we have to process a lot of personal data of our users.
Our system captures the accounts of users with suspicious activity and sends them for verification of their identity. For our part we do our best to keep the review process as short as possible. Sometimes the system asks us to verify the accounts of customers who have not done anything illegal – this is a routine practice that we are required to adhere to.
The CFPS team strives to make our users' lives easier, and most importantly, safer. We hope the verification procedure will not subject you to unnecessary inconvenience.
Thank you for your understanding.
The decision on additional verification of users is made individually. We may require identity documents to make sure that the customer is real and reliable.
If you have any questions, please contact CFPS Customer Service. Our team will be happy to help you.
CFPS pays close attention to regulatory compliance. Therefore, we may need to ask you for information about your source of income if necessary.
Please note that by accepting our terms and conditions, you agree to provide us with all the required information about your source of income and any other activities related to adding funds to your account.
You have the right to refuse to provide us with the relevant documentation. However, in this case, we will have to either close your personal account, or cancel the transfer, or send the account for additional verification.
The CFPS team respects its users and strives to make their daily banking both convenient and safe.
Thank you for your understanding.
