You card might be blocked for a few reasons:
Incorrect PIN
If you enter a wrong PIN 3 times, your card will be blocked. To unblock your card, contact our support team.
Previously blocked or expired
You might have previously blocked your card and forgotten about it. You cannot use your blocked card again, so you need to order a replacement card in the app. If your card has expired, you can’t use it either. Please order a new card to replace the expired one.
Suspicious transactions
We can possibly detect suspicious activity on your card and block it to protect your account. To unblock your card, contact our support team.
Compliance
Your card has been blocked along with your account for compliance reasons. Some reasons for this might be a failed compliance check or a non-wage garnishment. Contact our support team to find out the exact reason and what you should do next.
