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Home » Support » What should I do if my ID scan is not accepted?

What should I do if my ID scan is not accepted?

Please check that you selected the correct document type and country. We accept passports and ID cards issued in the European Economic Area (EEA). If your passport is issued outside the EEA, choose the EEA country you currently reside in, scan your passport, and have your residence permit at hand to confirm your EEA residence.

You might be taking a photo of your ID in bad lighting, so your data is illegible. Please try again and make sure that all the information is easy to read, and all corners of the document are fully visible in your photo.

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