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What should I do if my card gets stuck in an ATM?

First of all, contact the ATM provider using the contact information indicated on the ATM. It is unlikely though that you’ll receive your card back as ATM companies are generally not allowed to return cards for security reasons. If this is the case, we recommend you to immediately block your card and request a replacement.

You can block your card in the app by following these steps:

  1. Tap Euro card on the Home screen;
  2. Select Block card and confirm;
  3. Your physical card will be blocked immediately.

If your card has been captured by an ATM, and you don’t have access to your CFPS app, email us at [email protected].

Once you’ve blocked your physical card, you won’t be able to use it again. All the money on your physical card balance will be transferred to your CFPS account automatically.

To get a replacement card, follow the same steps as when you ordered your first card:

  1. Go to your CFPS app;
  2. Tap Open card on the Home screen;
  3. Select the card you’d like to receive;
  4. Tap “Order”;
  5. Confirm your address.

You can see any fees you may need to pay for your replacement card on our Pricing page.

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