What should I do if I forget my PIN?

We don’t store your card PIN. You can check it in the SMS sent by us at the PIN setting up stage, or generate a new one if the SMS has been deleted.

To set up a new PIN:

• • Open your CFPS app and tap Euro card or Virtual card on the Home screen;
  • Select the Card PIN option;
  • Tap the Generate PIN button;
  • We’ll send you your PIN via SMS.

You only need your PIN for in-store (card present) payments and cash withdrawals.

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