What should I do if I don’t receive my card?

If you haven’t received your card in 20 business days after your order, we advise you to:

• Check that your name is on your mailbox;
• Wait a few more days after the estimated delivery date;
• Double-check your mailbox and try to find out if your neighbour hasn’t received your card on your behalf;
• If you still haven’t received your card, contact our support team. We will send you a new card and block the previous one.

If the first card arrives at some point after you ordered the second one, you won’t be able to use it. You can distinguish the cards by the last 4 digits of the card number indicated on your card and in the app. After we send a new card, the number in the app will change.

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