Why did you ask me for additional payer/beneficiary information?

Sometimes we have to conduct additional checks on funds that pass through our organization.

Once our system detects a suspicious transaction, we have the right to request additional documentation or information from the user to complete the payment. For example, we may need a fund transfer confirmation letter. You can request the sending bank to provide you with this file in pdf format. The document should contain the following information:

  • Full name and account number of the sender;
  • Full name and account number of the recipient;
  • Amount of transferred funds;
  • Date of transfer.

If you have any questions, please contact CFPS Customer Service. Our team will be happy to help you.