Why was my registration denied?

Since we made the application procedure simple and easy, your registration might be declined due to the following reasons:

  • poor document quality (make sure you upload a scan or photo where all the important parts are clearly visible);
  • the document has expired (please proceed to registration only if you have a legally valid full set of required documents);
  • the proof of address document is expired or does not include an issue date (since the address can be temporary, we kindly ask you to provide a valid one).

If you followed all the instructions but your registration still got declined, you can contact our support team. CFPS has the right not to disclose the reason for the refusal to open an account.