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The vast majority of transfers reach the recipient within the estimated time period. However, there are situations where transfers take longer.
If the transfer did not reach your personal CFPS account, please follow the steps below.
Step 1: Identify if there were indeed any delays.
Transfers to IBAN in the Single Euro Payments Area (SEPA) are completed within a few minutes (if the bank is connected to the system) or 2 business days. International SWIFT transfers reach the recipient within 3 to 5 business days.
If the transfer time is not over, please wait. Keep in mind that some banks do not process transactions on weekends and holidays.
If the transaction deadline is exceeded, please go to the next step.
Step 2: Check your account activity.
If you did not make the transfer, the same procedure should be followed by the sender.
Please note that the transfer can only be traced if the transaction delivery has been delayed.