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How can I close my plastic card?

You can close your physical card by following these steps:

  1. Tap Euro card on the Home screen;
  2. Select Block card and confirm;
  3. Your physical card will be blocked immediately.

Once you’ve blocked your physical card, you won’t be able to use it again. All the money on your physical card balance will be transferred to your CFPS account automatically.

To get a replacement card, follow the same steps as when you ordered your first card:

  1. Go to your CFPS app;
  2. Tap “Open card” on the Home screen;
  3. Select the card you’d like to receive;
  4. Tap “Order”;
  5. Confirm your address.

You can see any fees you may need to pay for your replacement card on our Pricing page.

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