Head of Tech Support

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You will

  • Update policies and regulations;

  • Create and fulfil SLA;

  • Monitor ticket handling in SD;

  • Create a corporate knowledge base;

  • Create a library of instructions and easy navigation through it;

  • Develop customer support chatbots;

  • Centralize request management in order to provide timely response to the customer;

  • Organize mailings and send technical notifications to customers regarding the production incidents;

  • Monitor and report on key metrics of customer requests;

  • Conduct review and technical analysis of customer cases;

  • Build and manage the customer support team.
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What you need

  • A degree in information technology;

  • At least 5 years of experience in IT and fintech;

  • At least 3 years of experience in customer support management;

  • English B2+/C1;

  • Experience with monitoring systems (Kibana, Grafana, etc.);

  • Ability to read application and server logs, and localize errors;

  • Understanding of the basics of mobile applications, a broad outlook on modern mobile technologies (iOS/Android/RN/Flutter, etc.)
  • Nice to have

    • Experience in the FinTech domain
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What’s in it for you

  • Fully remote job;

  • International experience;

  • Career growth opportunities;

  • We work according to the Estonian calendar;

  • Based in the UAE;

  • A friendly team and pleasant working environment.
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Submit your application