Head of Tech Support

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You will

Update policies and regulations;
Create and fulfil SLA;
Monitor ticket handling in SD;
Create a corporate knowledge base;
Create a library of instructions and easy navigation through it;
Develop customer support chatbots;
Centralize request management in order to provide timely response to the customer;
Organize mailings and send technical notifications to customers regarding the production incidents;
Monitor and report on key metrics of customer requests;
Conduct review and technical analysis of customer cases;
Build and manage the customer support team.

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What you need

A degree in information technology;
At least 5 years of experience in IT and fintech;
At least 3 years of experience in customer support management;
English B2+/C1;
Experience with monitoring systems (Kibana, Grafana, etc.);
Ability to read application and server logs, and localize errors;
Understanding of the basics of mobile applications, a broad outlook on modern mobile technologies (iOS/Android/RN/Flutter, etc.)

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What’s in it for you

Fully remote job;
International experience;
Career growth opportunities;
We work according to the Estonian calendar;
Based in the UAE;
A friendly team and pleasant working environment.

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Submit your application

provide a valid e-mail address

provide a valid phone

If my application is not successful, I agree that CFPS (DSO-IFZA-20350 IFZA Properties Dubai Silicon Oasis) stores my personal information to possibly contact me to be considered for another job opportunity. For that purpose, the information I shared in the context of the entire application process (for example, resume, references, candidate questionnaires, candidate interviews) will be stored for an additional period of 180 days after the end of the application process. The application may be shared with other CFPS companies in order to assess a job opportunity, as better described in the Data Protection Declaration made available to me. I was informed that I may withdraw my consent at any time by sending an e-mail to [email protected].

I accept